‘Gold rush’ for Wi-Fi on board aircraft spurs innovation

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HAMBURG, APR 15,
Satellite technology to provide Wi-Fi on board planes has matured to a point where more and more airlines are looking to use it, triggering a “gold rush” among suppliers.
That brings opportunities for a vast array of companies, from satellite firms such as Viasat and Inmarsat , to connectivity providers such as Gogo, Global Eagle, and Panasonic Avionics and software and hardware companies such as Lufthansa Systems and Lufthansa Technik.
“It’s like a gold rush feeling at the moment,” Jan-Peter Gaense, head of passenger experience products & solutions at Lufthansa Systems, said at the Aircraft Interiors trade fair in Hamburg. But as competition for a slice of the business intensifies, Mr. Gaense foresees a wave of mergers very soon, predicting that out of about 17 connectivity companies around today, only a handful would remain in the future.
Hitting bumps
Some are hitting bumps on the way. Gogo started with air-to-ground services but is now offering a satellite-based service. Customer American Airlines is deinstalling Gogo systems in favour of Viasat after performance problems with the older ATG systems, which will weigh on Gogo’s revenues this year.
“It’s competitive but competitive in a growing market. It makes you all the more agile, keeps you on the edge of innovation,” Gogo’s Chief Technology Officer Anand Chari said. Gogo is already looking into how it can make its existing hardware suitable for the next round of technology, which could see lower orbit satellites come into play.
Satellite company Inmarsat has had to cut its dividend so it can invest in Wi-Fi on board and its shares have been hit as investors worry that the business won’t be as lucrative as once hoped.
“Everybody’s trying to grab a piece,” Panasonic Avionics’ CTO David Bartlett said. “This will separate the companies who are in it for the long haul, who can sustain a business, which are financially viable.”
According to a 2018 report by Routehappy, which provides information on flight amenities, Wi-Fi is now accessible on 43% of all available seat miles worldwide, up 10% from early 2017.
Best Wi-Fi, which Routehappy classes as comparable to a home connection and capable of streaming media, is now available on 16% of available seat miles worldwide, more than doubling from 2016.

“The technology has finally matured to the point where airlines aren’t as apprehensive to pick the latest generation technology,” Jason Rabinowitz, director airline research at Routehappy, said. “Airlines are cost-conscious and they prefer to know it’s not going to need replacing in two years,” he said. The technology doesn’t come cheap. Lufthansa Systems says it costs several hundred thousand euros just to install the systems.

Airlines can make money on the systems by signing up sponsors, as JetBlue did with Amazon, to make broadband free for its passengers on board, or by charging passengers, which is still commonplace unlike in hotels.

Having passengers connected to their software platforms on board also gives airlines a chance to drive ancillary revenues via onboard retail or via booking restaurants and taxis from the plane.

Inmarsat cited a recent study by the London School of Economics, which forecasts that broadband could bring airlines an extra $30 billion in revenue from ancillary services by 2035, almost doubling their profits.

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